Bonnie Hoag, RN, CCS-P

Bonnie is a private practice reimbursement consultant who has served as a national physician office consultant and seminar speaker for a variety of firms, including St. Anthony Publishing and Consulting in Alexandria, Virginia and Medical Learning Inc. in Minneapolis, Minnesota. Bonnie currently presents approximately 30 seminars each year with the Idaho Medical Association, Montana Medical Association, Iowa Medical Society and other groups. She continues to present seminars and workshops for the Northwest Regional Primary Care Association, Center for Health Training and other groups. Brown Consulting Associates, Inc. has developed and presents live, web-based certification training for the Northwest Regional Primary Care Association. As an instructor at the College of Southern Idaho, Bonnie teaches a three-semester course for students aspiring to become certified coders. During years 2005-2007 Bonnie served on the AHIMA national Physician Practice Council Group. Bonnie has worked with health care legal defense attorneys to assist physicians in resolving third party payer coding actions.

Sixteen years of clinical experience combined with seventeen years of coding consulting and training provides an exceptional skill base for application to the challenging and changing medical coding environment. Bonnie graduated from Los Angeles County-USC Medical Center School of Nursing in 1973. Her nursing experience includes 16 years of office nursing and hospital nursing in the areas of surgery, ER, ICU and home health. She served as an Air Force Flight Nurse.

Bonnie worked in physician office nursing and management, dealing directly with reimbursement issues in Las Vegas, Nevada; Salt Lake City, Utah; and Twin Falls, Idaho. She has been teaching and consulting since 1989 and has worked in 41 states. As a physician reimbursement consultant, Bonnie visits physician offices, clinics and ERs to assess the issues that directly and indirectly affect reimbursement and CMS compliance.

Shawn R. Hafer, CCS-P, CPC

Shawn is a Senior consultant and co-owner of Brown Consulting with more than 20 years of physician coding and reimbursement experience in a variety of specialties. She holds coding certifications from both the American Health Information Management Association (AHIMA) and the American Academy of Professional Coders (AAPC) and is a member of both organizations. Her background provides an excellent foundation for the demanding medical coding environment.

Shawn has been with Brown Consulting for 11 years and is a coding instructor at the College of Southern Idaho and for Northwest Regional Primary Care Association. Shawn has been a long term member of the Advisory Committee for Coding Education at the College of Southern Idaho. Shawn authors and presents coding seminars and webinars for our many workshop/seminar partners including the Idaho Medical Association, Montana Medical Association, Iowa Medical Society, West Virginia Primary Care Association, Northwest Regional Primary Care Association and many other regional and national groups.

She is uniquely qualified due to her diverse management skills and experience, as well as her coding and billing expertise. Shawn also serves as a senior auditor conducting hundreds of medical record audits each year providing both clinician and coder training in all facets of coding and documentation. She has been involved in small rural health clinic projects served by visiting providers to large inner-city clinics with more than 100 providers. Shawn has worked with healthcare defense attorneys on behalf of physicians involved in third party payer audits. Shawn attended the College of Southern Idaho in Twin Falls, ID and Pima College in Tucson, AZ.

Donna Monroe, CCS-P, CPC, BA

Donna is a senior auditor for BCA, conducting hundreds of record audits each year and providing both clinician and coder training in all facets of coding and documentation. She is the Academic Director of our 23-week Comprehensive Coding Education Program designed for coders aspiring to certification. Donna authors and presents multiple BCA seminars and webinars, drawing from her diverse coding background which includes coding administration and education for a 200-physician, 20-specialty Arizona trauma program, coding education for a multi-state neonatology group, management of a pulmonology physician practice and coding/patient accounts responsibility for a large Ob-Gyn practice. Donna served as Communications Director and Reimbursement Specialist for the Idaho Medical Association for five years, interfacing with physicians and medical office staffs to resolve reimbursement and compliance issues. She has expertise working directly with payers on behalf of physicians and with the American Medical Association and national specialty societies. She has developed educational programs on topics ranging from ICD-9-CM and CPT coding to reimbursement issues such as Medicare guidelines and payment methodology. Her current efforts include planning education for physician transition to use of ICD-10-CM for diagnosis coding.

Donna is a graduate of Tulane University (New Orleans) and certified by the American Health Information Management Association (AHIMA) and the American Academy of Professional Coders (AAPC). She participates in the Minnesota Health Information Management Association (MIHIMA)) and the Minneapolis Chapter of AAPC. As a recent breast cancer survivor, Donna ‘s “seize the day” enthusiasm encompasses her BCA work and her family, including husband Gary, daughter Kate, future son-in-law Drew, and beloved black cat Toby. She resides in the Minneapolis suburb of Victoria, MN.

Kerri Robbins

Kerri Robbins has been the Administrative Associate at Brown Consulting Associates since 2006. Kerri is our webinar administrator, working in conjunction with our partners, consultants and attendees to ensure a smooth process for all involved. She administers our live on-line certified coding class (CCEP). She is also our student support advocate. Efficiency, attention to detail and customer satisfaction are hallmarks of her work. Let us know you’re stopping by the office in Idaho and there will be a fresh baked chocolate chip cookie for you!